Days as an entrepreneur meander like mini odysseys -- you move from one issue to next and often back to ones you visited earlier in the day. As the first day heads into the evening, already three big learnings:
1.) Just because you own a business doesn't mean you know what the heck you are talking about. And you have to be able to know your limitations and be open to learning.
Entrepreneur dilemma – it's your business -- the buck stops with you. You're always making choices. You kind of like to be right, don't you? Admit it. Today, I was wrong. It happens. In fact, it happens a lot, especially when you're building something new and going someplace uncharted (for you), doing things you've never done. If you read my earlier, post, well... I could have added a waiver to our event tickets. The nice peeps at Eventbrite enjoyed their Cappucino and got back to me really fast.
Hi Michael,
Thanks for reaching out. While Eventbrite doesn't have a button on the order confirmation tool, you can absolutely add a waiver to your events that requires the user to agree to terms and conditions specified by your organization before completing their purchase. This could help your merchant fight chargebacks on your behalf.
Ultimately, chargebacks are fought, executed, and resolved by the issuing merchant and the attendees credit card company, so while adding a waiver can certainly help and heighten the chances that a chargeback will be resolved in your favor, ultimately there is no guarantee as these handles at the merchants discretion.
To add a waiver to your event:
Log in to your account and click My Events
Click the name of your event and then, click 'Order Form'
If you'd like to collect information from each guest--not just the ticket buyer--then select the radio button next to 'Collect information below for each attendee'.
Click ‘Add A Question’, and input ‘Waiver’ or ‘Please agree to the following to complete your registration for our event’ in the Question box.
From the 'Question Type’ dropdown box, select ‘Waiver’ (then, copy and paste your waiver into the open field and be sure that the waiver question is displaying for all applicable ticket types by clicking the check box for Optional Settings)
Click Save and then Save Changes
For more information on this, click here:
http://www.eventbrite.com/t/how-to-create-custom-survey-questions
So, ultimately, the entire situation with the chargeback, I could have taken care of 3 years ago by simply adding this custom form to our ticket. Did I know that? Nope. Who's responsibility is it to know that? It's mine. And this is how you learn to run a company. Because not one entrepreneur is born with all the answers. We get them because we "do"and when we "do", we make mistakes. And if we don't learn from them, we don't grow.
2.) Second learning. Don't leave your keys in your car and close the door when you're loading art materials in it.
Yep. I locked my keys in the car today. That was fun. Had to call my wife to drive cross town with the extra keys. Thanks honey. :-)
3.) Third learning. Be thankful you have an amazing team
You can't do it alone. Build a team. Everytime I go to the studio, I'm reminded how lucky I am to be able to steer a company with an amazing group of people. We have 18 people on staff. They are wonderful. The feeling of knowing they trust me, keeps me motivated. As does this.... putting it all together 7 days a week (we're open 7 days a week) so, people can smile and have a good time.
Probably won't be blogging this much everyday... who knows... but... in a nut shell... that's a brief snapshot of at least 75% of a day of an artrepreneur. I won't drone on about the cleaning of paint cans, and stuff. But the studio closes at midnight tonight, so still 5 hours to go. I mean, what could possibly go wrong, right....?
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